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If you have difficulty accessing information on this website, please email us or phone (02) 9290 8452.

Enquiries and reviewable decisions

The following fact sheets have been published to provide additional guidance to our stakeholders. They provide detail on the processes in place to make an enquiry on an ESS matter and/or have certain Scheme Administrator decisions reviewed.

Fact sheets

How to make an enquiry

How to have a decision reviewed     

Common questions

Have you checked the Frequently Asked Questions (FAQs) section?

Contact details

Office Address Postal address
Level 15, 2-24 Rawson Place SYDNEY NSW 2000 PO Box K35 Haymarket Post Shop NSW 1240



Contact Details

 Administrative and general enquiries

T (02) 9290 8452

Applications for accreditation and Measurement & Verification Professionals


Applications for acceptance of emerging lighting technologies E
Accredited Certificate Provider compliance enquiries


Scheme Participant (ie, electricity retail suppliers) compliance enquiries  E
Audit Services Panel enquiries


ESS Portal technical enquiries
ESS Registry technical enquiries T 1800 006 797

You can also use the Contact us directly form to get in touch with us. 

Contact for policy matters

The NSW Department of Planning, Industry and Environment (DPIE) is responsible for policy matters in relation to the Energy Savings Scheme. More information is available at


Right to information

The Government Information (Public Access) Act 2009 creates rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information.

For more details on seeking information on this Scheme or other functions administered by the Independent Pricing and Regulatory Tribunal, refer to the IPART website.