Contact us

Starts Side Navigation Ends Secondary Navigation

Common questions

Have you checked the Frequently Asked Questions (FAQs) section?

Contact details

Phone

Due to COVID-19 IPART staff are working remotely.
Please leave your name and number and a short description about your call.
An IPART staff member will contact you 

T (02) 9290 8452 

Email

Administrative and general enquiries

Applications for accreditation and Measurement & Verification Professionals 

Applications for acceptance of emerging lighting technologies 

Accredited Certificate Provider compliance enquiries 

Scheme Participant (ie, electricity retail suppliers) compliance enquiries 

Audit Services Panel enquiries 

ESS Portal enquiries 

ESS Registry enquiries  

 

ess@ipart.nsw.gov.au

ess_applications@ipart.nsw.gov.au

esslighting@ipart.nsw.gov.au

ess_compliance@ipart.nsw.gov.au

essregulator@ipart.nsw.gov.au

ess_compliance@ipart.nsw.gov.au  

ess_development@ipart.nsw.gov.au

registrymanager@ipart.nsw.gov.au  

Contact us directly

You can also use the Contact us directly form to get in touch with us. 

 
Office Address
Level 15, 2-24 Rawson Place
SYDNEY NSW 2000 
Postal Address 
PO Box K35
Haymarket Post Shop NSW 1240 

 

Enquiries and reviewable decisions

The following fact sheets have been published to provide additional guidance to our stakeholders. They provide detail on the processes in place to make an enquiry on an ESS matter and/or have certain Scheme Administrator decisions reviewed.

Fact sheets

How to make an enquiry

How to have a decision reviewed

 

Contact for policy matters

The NSW Department of Planning, Industry and Environment (DPIE) is responsible for policy matters in relation to the Energy Savings Scheme. More information is available at energy.nsw.gov.au/government-and-regulation/energy-savings-scheme.

 

Right to information

The Government Information (Public Access) Act 2009 creates rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information.

For more details on seeking information on this Scheme or other functions administered by the Independent Pricing and Regulatory Tribunal, refer to the IPART website.