Have you checked the Frequently Asked Questions (FAQs) section?
Due to COVID-19 IPART staff are working remotely.
Please leave your name and number and a short description about your call.
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T (02) 9290 8452
Contact us directly
You can also use the Contact us directly form to get in touch with us.
The following fact sheets have been published to provide additional guidance to our stakeholders. They provide detail on the processes in place to make an enquiry on an ESS matter and/or have certain Scheme Administrator decisions reviewed.
How to make an enquiry
How to have a decision reviewed
The NSW Department of Planning, Industry and Environment (DPIE) is responsible for policy matters in relation to the Energy Savings Scheme. More information is available at energy.nsw.gov.au/government-and-regulation/energy-savings-scheme.
The Government Information (Public Access) Act 2009 creates rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information.
For more details on seeking information on this Scheme or other functions administered by the Independent Pricing and Regulatory Tribunal, refer to the IPART website.