Common questions

Have you checked the Frequently Asked Questions (FAQs) section?

Contact details


T (02) 9290 8452

Contact us directly

You can also use the Contact us directly form to get in touch with us.

Office Address Level 15, 2-24 Rawson Place
Postal Address PO Box K35
Haymarket Post Shop NSW 1240

Enquiries and reviewable decisions

The following fact sheets have been published to provide additional guidance to our stakeholders. They provide detail on the processes in place to make an enquiry on an ESS matter and/or have certain Scheme Administrator decisions reviewed.

Fact sheets

How to make an enquiry

How to have a decision reviewed

Contact for policy matters

The NSW Department of Planning, Industry and Environment (DPIE) is responsible for policy matters in relation to the Energy Savings Scheme. More information is available at

Right to information

The Government Information (Public Access) Act 2009 creates rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information.

For more details on seeking information on this Scheme or other functions administered by the Independent Pricing and Regulatory Tribunal, refer to the IPART website.